Cisco IP Telephony Part 2 (CIPT2) v4.1

Course content:

The Cisco IP Telephony Part II course focuses on Cisco CallManager advanced features and options. These features include point-to-point video calls for appropriate video enabled endpoints as well as video conferencing, Cisco CallManager Attendant Console, IP Softphone and extension Mobility, security features for hardening of applications and hardware for VoIP, and command-line tools and monitoring devices that Cisco provides for troubleshooting voice and data networks.

Course Objectives

After completing this course the student should be able to:

• Configure Cisco IP Telephony authentication and encryption; implement procedures to harden the Cisco CallManager operating system and phones, and to reduce toll fraud; and describe fundamental cryptographic components, threats, and attacks as they relate to a voice network.
• Make IP video telephony calls with VT Advantage and describe the basic components and characteristics of video calls and Cisco CallManager configuration parameters that enable video.
• Generate call detail records and monitor and manage the Cisco CallManager system, calls, and IP telephony devices using Cisco CallManager.

Course Outline

1. Course Introduction

2. Applications

• Cisco CallManager Attendant Console
• Cisco IP
• Cisco Voice over IP Integrated Applications

3. Enabling Video Calling and Conferencing

• Cisco Video Telephony Solution Components
• Configuring CallManager for Video
• Configuring a Dial Plan for Video Telephony

4. Securing IP Communications

• Principles of IP Communications Security
• Authentication and Encryption Fundamentals
• Operating System and CallManager
• Secure Administration HTTPS
• MS Windows IPSec
• CallManager Hardening

5. Monitoring and Managing IP Communications

• Internal Server Tools
• Tools and Accounts
• Database Services
• Command-Line Tools
• Cisco CallManager Serviceability
• Real-Time Monitoring Tool
• Call Detail Records
• Directory Enhancements