Cisco IP Telephony Part 1 (CIPT1) v4.1

Course content:

Cisco IP Telephony Part 1 (CIPT1) v4.1 prepares you for installing, configuring, and maintaining a Cisco IP telephony solution. This course focuses primarily on Cisco CallManager, the call routing and signaling component for the Cisco IP telephony solution. This course includes lab practice where you will install and configure Cisco CallManager; configure gateways, gatekeepers, and switches; and build route plans to place intra- and intercluster Cisco IP phone calls.

Course Objectives

After completing this course the student should be able to:

• Deploy a Cisco CallManager server in a cluster by using a supported IP telephony deployment model.
• Configure Cisco CallManager and the Catalyst switch to enable on-cluster calls and add users and phones to the Cisco CallManager database using manual configuration and the Bulk Administration Tool.
• Configure Cisco gateways and intercluster trunks and create a route plan in Cisco CallManager to enable calling to remote clusters so that the WAN is not oversubscribed, calls are preserved if the WAN fails, and user calling restrictions are in place.
• Configure Cisco CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, Cisco IP Phone Services, voice mail, Cisco Extension Mobility and Cisco Attendant Console, you will also be able to use these features on Cisco IP Phones.
• Configure Cisco CallManager and the client PC to enable the Cisco Attendant Console and Cisco IP Manager Assistant application.

Course Outline

1. Cisco IP Telephony Introduction

• Objectives
• Prerequisites
• Information Sources

2. Introduction to Cisco AVVID and Cisco CallManager

• CallManager Servers
• Cisco CallManager Functions
• Layers of Cisco CallManager
• Operating System and Database
  • Supported Hardware
  • Device Weight Units
• Comparing Legacy and IP Telephony Technology

3. Clustering Cisco CallManager

• Cluster Definition
• Intercluster Communication
• Cluster Options
• Deployment Methods

4. Installing Cisco CallManager

• Installation CD-ROM's
• Configuring Data
• Activating CCM Components
• Post-Installation Procedures
• Upgrading from Prior CCM Versions

5. Cisco IP Phones

• Cisco IP Phone Overview
• Additional VoIP Devices
• Cisco IP Phone Codec Support

6. Configuring CCM to Support IP Phones

• Server Configuration
• Phone Button Templates
• Configuring Auto-Registration
• Device Pools

7. Cisco Catalyst® Switches

• Catalyst Switch Models
• Powering the IP Phone
• Dual VLAN Configuration
• Configuring CoS and ToS

8. Access Gateways

• Analog vs. Digital
• Gateway Protocols
• Core Requirements
• Supplementary Services
• Call Survivability
• CallManager Redundancy

9. Route Plans

• External Call Routing
• Route Pattern Wildcard
• Route Plan Configuration

10. Advanced Route Plans

• Route Filters
• Discard Digits Instructions
• Transformation Masks
• Translation Patterns
• Route Groups
• External Call Routing
• Digit Analysis

11. Telephony Class of Service

• Calling Search Spaces
• Partitions

12. Media Resources

• Conference Bridge Resources
• Media Termination Point
• Music on Hold Server
• Media Resource Management

13. Call Admission Control and Survivable Remote Site Telephony

• CAC
• SRST
• CCM Gatekeeper Configuration

14. Features

• Call Park
• IP Phone Services
• Call Pickup
• Music on Hold Resources
• Media Resource Management
• Transcoder Resources
• Softkey Templates
• Shared Line Appearance
• IP Phone Services

15. Users

• Adding a User
• User Logon
• IP Phone Subscription

16. Bulk Administration Tool

• Installation
• Templates
• Creating CSV Files

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